ShopBot Tools

Technical Q & A

Security Antivirus software

If security/antivirus is installed, SB3 may have a number of issues, from not installing or downloading to causing failures mid cut. Antivirus should not be installed on the control computer, the PC running the tool should not be networked - and ShopBot provides a pre-setup laptop for the tool that is highly recommended.

PC Setup
The PC setup can be daunting to many users, and you may need an IT professional to help you, but to succeed with the ShopBot and have it work as smoothly as possible, the control computer must be set up accordingly.

If you are in an educational setting you need your IT dept to provide you a standalone workstation that is not managed by group policy or on the network.

For all applications, the PC must be a clean installed standalone workstation. This will wipe/delete all data/files/programs from the computer.

For the workstation setup a clean install is needed, below is our best information on how:

--- Computer Requirements -
Installing Windows with USB Installer -
Installing Windows with CD -
Setting up Control Computer -
Installing the Control and Design Software -

1.)    Make sure we are not using a port that is 3.0 if earlier than Windows 10. This is usually a blue colored port or labeled with an SS icon or will just say 3.0 or USB 3.0. We do not want to use this. It is not going to be compatible with the controller. USB 3.0 is fine for windows 10
2.)    Make sure the usb cable is not over 10ft or extended in any way.
3.)    Make sure the usb port is connected directly in the computer and not a hub.

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ShopBot Tools, Inc.

Toll Free: 1-888-680-4466

Phone: 919-680-4800
Fax: 919-680-4900

ShopBot Tools, Inc.
3333-B Industrial Drive
Durham, NC 27704

Office Hours
Monday–Friday: 9am–5pm EST

After Hours Tech Support
Monday–Friday: 5pm–9pm EST
Saturday–Sunday: 10am–5pm EST

Office Closure
ShopBot Tools, Inc. is closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Eve and Christmas Day.

Outside of normal office hours, we regularly check for support requests, email and phone messages. To make sure we can get back to you as soon as possible, leave a phone number or return email address where you will be available.