ShopBot Tools

Technical Q & A

Computer Requirements

We highly recommend our pre-setup control computers for running on USB-USB enabled ShopBots to avoid common setup and Windows based issues.



--- Computer Requirements - https://youtu.be/HgsEVSRpJqM


The control PC must be a Windows OS based computer. SB3 will not run off of MAC OSX or Linux unless running in Parallels and is not supported. (Run at your own risk)


PC Setup
The PC setup can be daunting to many users, and you may need an IT professional to help you, but to succeed with the ShopBot and have it work as smoothly as possible, the control computer must be set up accordingly.
If you are in an educational setting you need your IT dept to provide you a standalone workstation that is not managed by group policy or on the network.

For all applications, the PC must be a clean installed standalone workstation. This will wipe/delete all data/files/programs from the computer.

For the workstation setup a clean install is needed, below is our best information on how:
https://www.youtube.com/playlist?list=PLf632tVju0dEzZ5LnKpb98aaY2HkQMJtj

Installing Windows with USB Installer - https://youtu.be/eGQc6uvak3Y
Installing Windows with CD - https://youtu.be/BcGihWMHefk
Setting up Control Computer - https://youtu.be/WEVWW93DvbA
Installing the Control and Design Software - https://youtu.be/-Pb5YzfZcUY

1.)    Make sure we are not using a port that is 3.0 if earlier than Windows 10. This is usually a blue colored port or labeled with an SS icon or will just say 3.0 or USB 3.0. We do not want to use this. It is not going to be compatible with the controller. USB 3.0 is fine for windows 10
2.)    Make sure the usb cable is not over 10ft or extended in any way.
3.)    Make sure the usb port is connected directly in the computer and not a hub.

Need additional information? Let us know

Share this answer:

Fill out my online form .

ShopBot Tools, Inc.

Toll Free: 1-888-680-4466

Phone: 919-680-4800
Fax: 919-680-4900

ShopBot Tools, Inc.
3333-B Industrial Drive
Durham, NC 27704
USA

Office Hours
Monday–Friday: 9am–5pm EST

After Hours Tech Support
Monday–Friday: 5pm–9pm EST
Saturday–Sunday: 10am–5pm EST

Office Closure
ShopBot Tools, Inc. is closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Eve and Christmas Day.

Outside of normal office hours, we regularly check for support requests, email and phone messages. To make sure we can get back to you as soon as possible, leave a phone number or return email address where you will be available.