ShopBot Tools
ShopBot Tools will be closed for the Memorial Day Holiday on Monday, May 29. After hours tech support is available.
Contact Tech Support via email: support@shopbottools.com
Technical Q&A Control Software Driver/Patches Documentation Contact Tech Support

Technical Q & A

Describe what you’re searching for:  
My ZZero plate is not working

Where can I find the 3 axis zero plate files?

What maintenance is required for my Becker vacuum pump?

How do I choose a bit? What Feeds and Speeds should I use?

How do I set up my control computer?

I installed the ShopBot software, but the drivers did not install. How do I install the drivers? How do I get it to find the port?

Security Antivirus software

User Account Control Settings

I need to replace my Porter Cable 7518

I need to replace my Porter Cable 892

How do I check over and perform maintenance on a Desktop tool?

How are the tools wired?

What are the power requirements

My electrician needs the wiring diagrams to prepare my shop for the arrival of my ShopBot. Where can I find the drawings for my tool?

International Documentation

Setting the language

Hooking Up Z-Zero Plate

Z-Axis losing position or not secure/vertical cuts are

Switching Inputs for ZZero

How to load the right tool settings

What type of tool do I have?

My Tool Isn't Moving the Correct Distance

My axis is moving in the opposite direction that I want

Cut Problems?

Parts not cutting all the way through

Communication Issues

I'm getting an ATC (58) error

Run ATC as MTC

I'd like to upgrade my powerstick

How do I know what kind of connection I'm using?

What software version should I use?

How to set the current location of the tool to any value

Error - Axis beyond software table limits

Error - Parameter Value Above/Below Range for FP

I got an error message!

Computer Requirements

Error - Runtime Error 5

Error - Runtime Error 13 (Type Mismatch)

Error - Not Enough Axes Designated

Software/Operating Systems that may interfere with normal operation:

“My speeds aren’t changing on my Spindle when I run the warm-up routine and during cut files. What is the problem?

“I get a runtime error when I try to open the Spindle RPM Controller”

“I want the RPM Control Window to open every time I start ShopBot 3”

I need to load the USB drivers

I'm experiencing intermittent position loss in random axes

How to set XY Zero position

My electrician needs the wiring diagrams to prepare my shop for the arrival of my ShopBot. Where can I find the drawings for my tool?

All electrical requirement documents can be found here:

ShopBot Wiring

Control box setups - refer to appropriate install and mounting document depending on age of your tool.

Control Box Setup (Standard models) - https://www.shopbottools.com/support/documentation/gantry

Control Box Setup (Alpha models) - https://www.shopbottools.com/support/documentation/gantry

Overview of Power Supply and Placement for ShopBot (US and Canada) - download document

Overview of Power Supply and Placement for ShopBot (International) - download document

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ShopBot Tools, Inc.

Toll Free: 1-888-680-4466

Phone: 919-680-4800
Fax: 919-680-4900

ShopBot Tools, Inc.
3333-B Industrial Drive
Durham, NC 27704
USA

Office Hours
Monday–Friday: 9am–5pm EST

After Hours Tech Support
Monday–Friday: 5pm–9pm EST
Saturday–Sunday: 8am–9pm EST

Office Closure
ShopBot Tools, Inc. is closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Eve and Christmas Day.

Outside of normal office hours, we regularly check for support requests, email and phone messages. To make sure we can get back to you as soon as possible, leave a phone number or return email address where you will be available.


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ShopBot Tools Warranty
All information is correct to the best of our knowledge but prices, descriptions, and typos may change without warning.
All prices and costs published by ShopBot (both digitally and in print) are based on orders within the contiguous USA.
All other orders may incur additional costs/fees.