ShopBot Tools
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Technical  Q & A

I installed the ShopBot software on a new computer and it can't find the port. How do I get it to find the port?

The drivers haven't loaded correctly; re-install them. Drivers do not load properly on XP most of the time, Vista some of the time. Note: once drivers are installed on a computer, they will never need to be reinstalled. If software was previously installed on the computer prior to receiving the tool, it will not likely have the correct settings and drivers loaded. Follow the Reinstallation guide to proceed. When in doubt about drivers, follow the software uninstall/reinstall procedure on pages 3-5 of this document:

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ShopBot Tools, Inc.

Toll Free: 1-888-680-4466

Phone: 919-680-4800
Fax: 919-680-4900

ShopBot Tools, Inc.
3333-B Industrial Drive
Durham, NC 27704

Office Hours
Monday–Friday: 9am–5pm EST

After Hours Tech Support
Monday–Friday: 5pm–9pm EST
Saturday–Sunday: 8am–9pm EST

Office Closure
ShopBot Tools, Inc. is closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Eve and Christmas Day.

Outside of normal office hours, we regularly check for support requests, email and phone messages. To make sure we can get back to you as soon as possible, leave a phone number or return email address where you will be available.