ShopBot Tools
ShopBot Tools

Statement from ShopBot Tools regarding COVID-19

Updated as of 09/02/2020


With the COVID-19 pandemic continuing to be a developing and evolving situation, ShopBot Tools will remain closed to the public. While our on-site offerings will be limited during this period of time, many of our employees are working remotely and are available to help you during normal business hours via phone and email.

We have also taken these additional actions:


Training

We have made the difficult decision to cancel all training sessions scheduled to take place at our facility in Durham, NC through the end of 2020. Our intention is to continue to evaluate the situation and make a determination as to training session offerings for the year 2021. Once we have made a final decision, we will share that information. We have emailed all of the people that have been signed up for training during with information regarding potential rescheduling. If you have questions regarding rescheduling or a refund for a training you signed up for, please email us at sales@shopbottools.com or call us at 888-680-4466.

In the meantime, we have launched the Virtual ShopBot Workshop, which includes live demos/trainings each week, as well as a library of videos that include recordings of the live sessions, shop tours, and other videos from the people of ShopBot. We are also posting new, informative content online via a variety of channels including YouTube, IGTV, and Facebook. Additionally, we encourage you to take advantage of the many online resources available to you on our website. ShopBot has several training videos online, as well as a web page catalog of ready-to-go projects. Vectric, makers of VCarve Pro and Aspire, also have a variety of online resources available. And don’t forget to keep an eye out for what other ShopBotters are doing and posting to social media via the feed on our website.

There are also training options available for purchase, including one-to-one virtual training and access to a recorded version of Basic Training broken out into 10 video modules. If you would like additional information about these two opportunities, you can call us at 888-680-4466 or email sales@shopbottools.com.


Production Support Services (PSS)

We are currently scheduling a limited number of PSS jobs. These are subject to local and travel destination restrictions. There are also limitations to scheduling PSS due to the number of technicians we have currently have available for travel. If you have questions or concerns regarding scheduled on-site installation, maintenance calls, and/or trainings for your facility, please email us at sales@shopbottools.com or call us at 888-680-4466.

If you are in need of immediate assistance in the set-up of your tool or on a particular project, please contact us via email at support@shopbottools.com or call us at 888-680-4466 so that we can explore the option of setting up a virtual/video appointment for you with a member of the ShopBot Team. We want to do what we can to help get you up and running, but do so in a way that protects both our staff and you, while working to limit the spread of COVID-19.


Our workforce

The CDC has specific guidelines for keeping the workplace, schools, and home as safe as possible. We have implemented a rolling work schedule for our employees, including a work from home option for those that can work remotely, in order to limit the number of people at our facility each day.

Following the advice of public health officials, ShopBot encourages our staff and visitors to practice healthy hygiene habits to help prevent the spread of respiratory illnesses like COVID-19, such as washing hands frequently, covering coughs and sneezes, avoiding touching eyes, nose, and mouth, and staying home if sick.

For the protection of our employees and for the protection of your staff, we would request that all vendor meetings be handled either via a phone call or through a web meeting if at all possible.

The health and safety of our people, as well as our customers and business partners, are always our top priority. We support, and will follow, the latest recommendations from the Centers for Disease Control (CDC) and we are continuously monitoring the external situation and additional guidance provided from other governing bodies in order to adjust our actions. We expect the COVID-19 situation to continue to be dynamic and we will need to be agile, fully knowledgeable, and adaptive to the situation.


We appreciate your understanding at this difficult time and we look forward to returning to our regular mode of operations when the current situation reaches some resolution. We will update information on our website as it becomes available. As always, feel free to call us at 888-680-4466 with any questions or concerns.