Support

We want our customers to be as productive as possible with their tools, and we are committed to providing them with outstanding and continuing support as they work with their ShopBots no matter what the application. We try to answer technical support requests within a few hours - including evenings, weekends and holidays; and we have an experienced tech support team ready to help with problems or questions about CNC cutting and machining.

Contacting Technical Support for Help

 If you need help, there are several ways you can contact us.  The easiest is to just click here and fill out a Tech Support Request.  You can also email or call us (number below).  After hours and on weekends, we regularly check for support requests, email and phone messages, so make sure to leave a phone number or return email address where you will be available, and we'll get back to you as quickly as possible.

Click here to fill out a Support Request

ShopBot Docs 

Check here for the latest documentation on:

  • Assembly instructions for
    • PRS Gantry
    • Buddy
    • DeskTop (soon).
  • Under Up and Running
    • ATC Installation
    • Probe
    • Relay Board,
    • X-axis EChain Install
    • Air Drill
    • Upgrading router to Spindle in RBK Control Box
    • Command Reference

Ready-to-use cutting files for parts and projects  in the 100kGarages Design section… they're all available here for free.

NEW! Training Videos and Tutorials. We are currently developing a library of training videos and tutorials. We are also live streaming our Basic ShopBot CNC Training sessions. [Click here to access videos]

Using the Talk ShopBot Forum and the ShopBot Wiki for Help.  Some of the most knowledgeable people about CNC cutting and machining are ShopBotters.  Many ShopBotters enthusiastically share their wisdom by answering questions and providing tips and comments on our Talk ShopBot Forum and the new ShopBot Wiki.  Have a look ... you are likely to find something relevant to your interests or needs  [Talk ShopBot Forum www.talkshopbot.com] and [ShopBot Wiki at http:shopbotwiki.com]

Try the new Dr ShopBot Wiki to help you diagnose the most common problems so that you can be up and running that much quicker.  This is a relatively new project and doesn't have all the answers yet, but maybe it has the answer to your particular problem.  [DrShopBot.com at http:drshopbot.com]

Office Hours:
Monday through Friday 9-5 Eastern Time
Closed Jan 1, Memorial Day, July 4, , Labor Day, Thanksgiving Day and following Friday, Dec 24-5.
If you have a tech support issue when the office is closed, please leave a message and a ShopBot technician will return your call shortly

Phone - Monday through Friday 9-5 Eastern Time
919.680.4800
888.680.4466 (Toll Free)   

FAX 919.680.4900

Mailing/shipping  address
ShopBot Tools, Inc.
3333 Industrial Drive
Durham, NC 27704, USA

Getting Training.  We offer a variety of courses here in Durham to make you quickly effective with your CNC tool and to help you learn how to adapt CNC to the production needs of your shop.  In addition, we can provide on-site training and installation services, specialized to your operations.  Training videos and tutorials are available to help you with design software and CNC projects.

International Issues and Assistance.  ShopBots can be found working productively in factories and workshops around the world.  We are working to collect as much information as possible to help and guide international purchasers of our equipment.  This includes information that will help you configure your tool to local electrical requirements, information on international shipping, customs and on other local matters that may be relevant to your region of the world.  We sell our tools directly from the USA, but we are increasingly developing regional resources and representatives to help you efficiently and effectively adapt a ShopBot to your needs.

Support Materials & Resources on our Web Site

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