Support
We want ShopBot owners to be as productive as possible with their tools
and we are committed to providing them with outstanding
and continuing support as they work with their ShopBots no matter what
the application. We
try to answer technical support requests within a few hours - including
evenings, weekends, and holidays and have an experienced tech support
team
ready to help with problems or questions about CNC cutting and
machining.
Files and
Projects Ready to Cut. ShopBot has developed a new web site that we call 'Project Wizard' to
provide ready-to-use cutting files for parts and projects. Two types of
files are available form Project Wizard. The first type can be
described as hard-coded Plans in the sense that they are
completely defined. You simply download Plans and run them on your
ShopBot to make the item. The second
type are modifiable Projects. With a Project you interact with Project
Wizard to customize the files for your use before you download. You'll
be able to get the size and features just the way you want them.
[Project Wizard]
Using the Talk ShopBot Forum and the ShopBot Wiki for Help.
Some of the most knowledgeable people around about CNC cutting and
machining are ShopBotters. Many ShopBotters enthusiastically share their
wisdom by answering questions and providing tips and comments on our
Talk ShopBot Forum and the new ShopBot Wiki. Have a look ... you are likely to find something
relevant to your interests or needs ...
[Talk ShopBot
Forum www.talkshopbot.com] and [ShopBot
Wiki at http:shopbotwiki.com]
Try the new
Dr ShopBot Wiki to
help you diagnose the most common problems, so that you can be up and
running that much quicker. This is a relatively new project and doesn't
have all the answers yet but maybe it has the answer to your particular
problem. [DrShopBot.com
at http:drshopbot.com]
Contacting Technical Support for Help.
If you need help, there are several ways you can contact us. The easiest
is to just click here and fill out a
Tech
Support Request. You can also
email
or call us (number below). After hours and on weekends, we regularly
check for support requests, email, and phone messages so make sure to
leave a phone number or return email address where you will be available
and we'll get back to you as quickly as possible.
[Click here to fill out a
Support Request]
Phone - Monday through Friday
9-5 Eastern Time
919.680.4800
888.680.4466 (Toll Free) FAX 919.680.4900
Mailing/shipping address:
ShopBot Tools, Inc.
3333 Industrial Drive
Durham, NC 27704, USA
Getting Training.
We offer a variety of courses here in Durham to make you quickly
effective with your CNC tool and to help you learn how to adapt CNC to the production needs of
your shop. In addition, we can provide on-site training (and installation
services), specialized to
your operations. Training videos and tutorials are available to help you
with design software and CNC projects.
International Issues and Assistance.
ShopBots can be found working productively in factories and workshops
around the world. We are working to collect as much information as
possible to help and guide international purchasers of our equipment.
This includes information that will help you configure your tool to
local electrical requirements, information on international shipping and
customs, and on other local matters that may be relevant to your region
of the world. We sell our tools directly from the USA, but we are
increasingly developing regional resources and representatives to help
you efficiently and effectively adapt a ShopBot to your needs.
Suggestions for Future
ShopBots and the software What features would you like to see added?
Let us know.
Support Materials &
Resources on our Web Site
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