ShopBots Around the World
ShopBots are working away in shops and manufacturing
facilities in over 40 countries. Our tools are straightforward to use
and are readily adaptable to international electrical and production
standards. You can have affordable CNC working for you, anywhere in the
world.
We are a direct sales company located in Durham, NC,
USA. In order to keep our tools affordable, we do not have a distributor
network, either in the US or internationally. Tools are purchased
directly from us and supported from us here. We appreciate that the
absence of local distributors may seem to create difficulties, either in
acquiring your ShopBot or in getting support. But we work hard to
overcome these potential problems. This section of our website is
oriented to helping our international customers.
If you call us, we will usually
have someone who can speak Spanish or Russian (and
we're working on others).
International Questions about Software
Our PartWorks design software and our ShopBot
Control Software are both documented in only English at the moment. All commands are
very clearly presented in menus, many are accessed by icons or
shortcuts, and we have found that operators in most languages are quick
to pick up the operation of the software. Both design and control
software work in metric or inches and can readily switch between the
two. You will need to make sure the Windows operating system on your
computer is using decimal points rather than commas as the numerical
separator.
International Electrical Systems
Electrical voltage standards and power availability
can vary considerably between countries. We have developed electrical
options for our control system and drivers, and for accessories such as
spindles and vacuum hold-down pumps that can be adapted to the electrical
service availability in any country and to the power you have in your
shop.
[Basic PRTalpha International Wiring (not PRTstandard); Voltages may vary depending on
country (see below).] However, it is important that when discussing a potential tool
with us, or when you place your order, that we carefully review your
electrical service. We have compiled a listing of electrical standards
in various countries and these data can be used for initial guidance in
selection of electrical options.
[International
Electrical Standards by Country]
ShopBot Certifications
All ShopBot electrical components and motors are UL
approved and CE certified. ShopBot is currently pursuing certification of our tool and control system
as a whole.
Shipping and Customs
We've had a lot of experience in shipping ShopBot
internationally. Because ShopBots are shipped as modular components
rather than fully assembled, shipping is relatively simple. We have
international shippers we work with who are dependable. For
international shipments, ShopBots are fully enclosed in a single large
shipping crate, well protected for transit. Costs for shipping do vary, so please contact us for quotes on shipping and information
about logistics.
Customs and import duties and handling procedures can vary
considerably.
We are beginning to compile information about ShopBots and
Customs for different countries and we may have more specific
information for your.
International Technical Support
We offer free technical support for all our tools.
Our support is always available by phone and email during business hours
(East Coast US), and we frequently check for telephone messages and
email after hours and on weekends. We will attempt to contact you on
your local time if you provide telephone instructions. Email is a
particularly effective way to reach us from overseas. Use our Tech
Support Request web page is the easiest way to ask for help
[Click here to fill out a
Support Request].
The "Talk ShopBot Forum" is a great place to get CNC
questions answered. There is lots of information already available on the Forum,
and you can post your own specific questions.
[Talk ShopBot
Forum]
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